Order Desk Specialist with German


Our client, a leading international company in electronics, is looking for a motivated and experienced candidate to join our Shared Service Centre team in Prague.

Based within a Shared Service Center in Prague, the Order Desk Specialist with German (CSD), being the first and qualified back office contact for Customers, makes the Order Management specialist accountable for ensuring high level of customer´s satisfaction (with regards to order / delivery management and complaints handling) as well as continuously improving service levels for the company.

Key Areas of Responsibility:

Order Management and Complaints Handling

  • To process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team)

  • To manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with RDC to deliver as per Promised delivery date; delivery follow up; ensure accurate & timely shipment/export documentation)

  • To process Complaints: registration, coordination: status check, feedback on solution, follow up to Customer, seeking Customers´ feedback on satisfaction, return/refusal handling

  • To process internal orders according to the CO’s instruction and requirements (marketing; consumer care; finance)

  • Keeping clear records over incoming and outgoing correspondence / documents and archiving

Communication (External & Internal)

  • To provide clear and qualified information, per guidance from CO, towards Customers (on availability; on price; promo & sample materials etc.)

  • To engage in regular dialogs (pro- & re-active) with CO contacts (Sales force, Credit Controllers, Demand Planners, W&D) regarding order & complaint status, documents

Sales Support

  • Supports National Account Representatives in customer visits (participate if necessary), annual meetings, shows, portfolio meetings, regular visits, listing information, etc.

  • Supports the CO sales teams to chase for payment settlement of customer

  • Closely keep track of sales plan per guidance from CO

Organisational Context:

  • Reports to Team Lead Order desk based in Prague

  • Co-ordination with:

  • Customers, Sales Management and National Account Representatives, Demand Planning, Finance & Credit Control, IT department, Warehouse & Transport organisation

Capabilities Required:

  • Secondary / University Graduate

  • 2 years’ experience in customer relationship and/or supply chain

  • Fluent in English and German

  • Good hands on with MS office tools, SAP experience is preferred

  • Comprehensive know-how about sales processes

  • High interpersonal skills, very good communication skills, capability of understanding customer needs, emotional balance and mature personality

  • Team working with responsible approach to work

  • Ability to work under pressure in an ever-changing environment where deadlines have to be met

  • Ability to recognise and promote automated solutions

Key Performance Indicators:

  • Order correctness (credit notes for input mistake below 0,5% of total credit notes entered per month)

  • On target monthly deliverables

  • Able to meet KPI targets and Quality assurance identified by the business

V případě Vašeho zájmu nám pošlete strukturované CV pomocí formuláře:

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